

The last time an airline agent asked me if I had extra baggage, I responded by sharing my history of bumbled relationships and poor career choices. (Oh, not that kind of baggage?) It seems she was referring to baggage that's guided by wheels and not by remorse and recollection (but I digress).
This week United Airlines had some extra baggage news to share as well; effective May 5, United will begin charging a $25 service fee for a second checked bag on non-refundable domestic tickets for customers who do not have at least Premier Associate/Premier status in Mileage Plus or Silver Status with Star Alliance. (International itineraries are not impacted by this policy change.)
Fuel prices being what they are, I should have seen it coming. After all, it was reported that United spent $1.6 billion on fuel just in the last quarter of 2007.
Even though most passengers believe a free bag allowance of two checked items is each citizen's inalienable travel right, you can bet every other major (and minor) airline is waiting to see how the change will play out when it takes effect later this spring.
The move will likely affect leisure and family travel the most (no traveling light there). Business travelers I know, usually rely on carry-on luggage and perhaps checking one piece. I don't think the $25 fee is excessive, but like any new fee, it will catch the traveling public off guard and initially be met with resistance, much like the advent of pay-as-you-go meal service.
It could be a tough sell. As a former ticket agent (poor career choice #106), I found collecting excess baggage charges required the skills of a grief counselor. And yes, there were five stages:
- Denial: "I can't believe you're charging me extra."
- Anger: "Why me? I'm never flying your airline again."
- Bargaining: "Look, how about just a warning this time."
- Depression: "I should have never left the house."
- Acceptance: "Okay, next time I'll pack lighter."
As a traveler, I'm more concerned about the effect additional fee collection will have on processing passengers through the airport. Dealing with denial, anger, bargaining, depression and acceptance at the ticket counter can slow things down a bit.
What do you think about this new fee? Tom Conway, who finally retired his tatty duct-taped tweed (albeit vintage) Skyway bag, looks forward to your comments.