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February 28, 2008

Bringing Home More Than You Bargained For

Business travelers understand that third-world countries don’t have the same health issues as the US – for instance polio outbreaks have recently been reported in some areas of Africa – but for most travelers, the biggest concern is avoiding the sniffles.

With a number of countries such as Switzerland and Japan facing an alarming number of measles  travelers can’t be complacent.

In both Japan and Switzerland, immunization levels are surprisingly low by US standards, as they are in Italy, Germany and Austria. As a side note, German doctors often blame the Swiss for any outbreaks in Germany, saying the disease is being imported. The Swiss, of course, remain neutral.

But back to business travel, the good news is that most US residents don’t have to worry about infection, as they were either born before 1957 or were vaccinated in childhood.  For anyone else, we say bring home Swiss chocolates and Swiss contracts, but review immunization records prior to travel to avoid Swiss measles.

February 22, 2008

Not Your Father's In-Flight Safety Videos

Delta Air Lines In-flight Safety Video Makeover

I'm one of the five people on the flight (aside from crew members) who actually pays attention to the in-flight safey demo. Flight attendants are there for my safety, so doggoneit, I pay attention. Delta's latest effort makes it easier to do just that with its stylized version of this often ignored ritual. I wish all flights were like this. Of course, it doesn't hurt that our in-flght instructor shares a striking resemblance to Angelina Jolie.




Virgin America Sketches Out Its In-Flight Safety

Virgin America wins an originality award for its in-flight safety cartoon. It's dry wit and sardonic slant should bring a grin to even the most jaded traveler, though I'm not sure how well it will play after the tenth or eleventh screening.

Airline Complaints and Barking Up the Right Tree

So the airline representative responded to your complaint with all the verve, empathy, and interest of a Madame Tussaud wax figure—icy cold stare, random eye rolls and gum snapping notwithstanding. Better try Plan B: talk to Uncle Sam; he’ll listen (and take note).

Each month the DOT publishes statistics based on consumer feedback and airline performance, ranking airlines from best to worst—a list the airlines say they take seriously. For airline-related issues such as canceled or delayed flights, on-time baggage delivery, and ticket refunds, comments should be directed to the Department’s Aviation Consumer Protection Division  

You can also view the annual Air Travel Consumer Reports for specific airline rankings.

February 18, 2008

Travel Advisories You Won't Likely to See

In the travel biz, we are often inundated with travel alerts or advisories, warning about something somewhere that will impact travelers. The good news is we tend to screen these cautionary missives, so as not to spam our travelers about events with which they'd have no connection.

That said, my friend and in-house Travel Alert Scholar, Renae, sent me an advisory too good not to share, one that will not be read, pondered and chuckled over, but rather destined for the recycle bin where it will linger undistributed and unappreciated. Sometimes you have to take matters into your own hands; and this time I could not let it happen. Here is said advisory:

Cork flights grounded for second night
Cork airport tonight faced the second delay in 24 hours as a dispute with air traffic controllers escalated. The Irish Aviation Authority (IAA) said six flights at the airport will be grounded between tonight and 8am tomorrow because a worker called in sick and his colleagues refused to cover his shift.

In Renae’s Op-Ed to me she asks, “One worker. Do you think this is a protest of lack of staffing or a coworker scuffle? Is this the guy who has called in sick one too many times and his co-workers are fed up? This is the funniest thing I've seen in a long, long time.” 

I concur Renae, I concur.

February 15, 2008

This Is So Not How to Get an Upgrade

 

I love Ben Schott's book of miscellany or as it's officially titled: Schott's Original Miscellany (and I love the reader reviews on Amazon). Truth be told my favorite of his series on miscellany is Schott's Food and Drink Miscellany. (Those with delicate constitutions should avoid the section on the Ortolan.) I digress.

A friend pointed out to me recently an entry on page 65 in the original book. It's seen above.  While I love the idea of this, as a former ticket agent, I find the suggestion laughable. Upgrades are rarely negotiable these days. And in the rare instance where a complimentary upgrade is bestowed, it will be based on information contained in the passenger's online reservation record.  I still like the idea and may try the concept in a different venue, perhaps have one fashioned to read: Give this man a raise!

 

Sheraton Goes Smoke-Free

Sheraton and Four Points hotels will implement a smoke-free policy at more than 300 hotels and resorts throughout the U.S., Caribbean and Canada. This includes all public areas as well as guestrooms. The new policy also follows in the footsteps of their sister Starwood brand, Westin, which in 2006 was the first hotel chain to go smoke-free. To prepare for the new policy, approximately 8,000 smoking rooms will undergo an extensive cleaning process. This includes deep cleaning all soft goods, and treating all hard surfaces, walls and carpets to eliminate allergens, replacing air filters and deep cleaning all air conditioning units.

 

 

February 14, 2008

Not Too Late to Make Cupid Proud

Swooning On Demand

The mental scars of last years Valentine’s Day debacle have barely healed, when you receive an unexpected head thump from Cupid himself. Apparently, a Far Side card and Snickers bar, a  Valentine’s Day gift does not make.  The Messenger of Love rarely gives second chances, but perhaps this year he'll take exception. 
 
I admit Valentine’s Day can be a stressful time for the hopeless romantic. What new weapons of amour might the Messenger of Love relinquish from his arsenal? Acting as Cupid’s personal emissary, I'm here to expose the smoldering romantic that you are. (Work with me, here.)

It's still not too late to leave your sweetheart swooning and Cupid upstaged--and all without having to shop. Because true love knows no price tag. (Again, work with me here.),  I suggest something more from the heart and the head: poetry.

A quick visit to Poets.org brings the words of a poet to the tongue of the romantic (and the romantically challenged). Search for poems by author or subject. Think of it as your online Cyrano.  And should words escape you, the site’s listening booth provides audio clips of poems and samples from the Academy's Poetry Audio Archive.  The pen may just be mightier than the cherub’s arrow.

And if you're in a rush check out the site's section Be Mine: Poems for Valentines

Now to tie this into travel and Valentine's Day...whenever you travel, bring a little something home to your sweetie pie. Physical distance may have separated you both, but upon your return unwrap a little treasure that holds a story about how you were thinking of said sugar dumpling while on the road. (Focus. You can do this.)

February 13, 2008

Delta, Northwest and the Urge to Merge

  

          You take the Pacific . . . and we'll take the Atlantic!

Reports are widespread, but there’s still no official word on the reported merger talks between Northwest Airlines and Delta Air Lines. If a merger does occur, both airlines’ pilots unions will likely play a vital role in the process, negotiating the best way to bring the two work groups together. Industry analysts are saying it’s a good fit, combining Northwest’s Asia-Pacific routes with Delta’s U.S. - European route system. The merger would create the world’s largest airline and be subject to Department of Transportation approval.  Stay tuned.

Read more: what others are saying

 

February 12, 2008

Europe Sees Cleaner Skies Through Innovation


The European Union (EU) announced the launch of its Clean Sky initiative aimed at developing cleaner and quieter aircraft through technological innovation. With a budget of 1.6 billion euros (or $2.3 billion), this will be the largest European research project ever executed. Clean Sky will focus on six different areas of technology: SMART fixed wing aircraft; green regional aircraft; green rotorcraft; sustainable and green engines; systems for green operations; and eco-design. Clean Sky will assess, design, build and test many technological vehicles that will give the industry greener, more innovative aviation products. Technology breakthroughs are hoped for in time for major fleet renewals in the timeframe 2015–2025.

In addition, the EU is expecting Clean Sky will be a major contributor in meeting the 2020 environmental goals set up by the Advisory Council for Aeronautics Research in Europe (ACARE) – goals that include 50% reduction of carbon dioxide emissions, 80% reduction of Nitrogen Oxides emissions and a 50% reduction of external noise and green product life cycle.

Ake Svensson, Saab CEO and AeroSpace and Defence Industries Association of Europe (ASD) President said, “It is a major initiative that will deliver innovative technologies and solutions leading to a significant reduction in aircraft fuel consumption, noxious emissions and noise. “The aeronautics industry is committed to helping society develop an effective response to the challenge of climate change. Clean Sky is the biggest Public Private Partnership ever to enable the aeronautics sector address increasing public concern about the environment.”

 

February 7, 2008

Carrying Around Some Extra Baggage

The last time an airline agent asked me if I had extra baggage, I responded by sharing my history of bumbled relationships and poor career choices. (Oh, not that kind of baggage?) It seems she was referring to baggage that's guided by wheels and not by remorse and recollection (but I digress).

This week United Airlines had some extra baggage news to share as well; effective May 5, United will begin charging a $25 service fee for a second checked bag on non-refundable domestic tickets for customers who do not have at least Premier Associate/Premier status in Mileage Plus or Silver Status with Star Alliance. (International itineraries are not impacted by this policy change.)

Fuel prices being what they are, I should have seen it coming. After all, it was reported that United spent $1.6 billion on fuel just in the last quarter of 2007.

Even though most passengers believe a free bag allowance of two checked items is each citizen's inalienable travel right, you can bet every other major (and minor) airline is waiting to see how the change will play out when it takes effect later this spring.

The move will likely affect leisure and family travel the most (no traveling light there). Business travelers I know, usually rely on carry-on luggage and perhaps checking one piece. I don't think the $25 fee is excessive, but like any new fee, it will catch the traveling public off guard and initially be met with resistance, much like the advent of pay-as-you-go meal service.

It could be a tough sell. As a former ticket agent (poor career choice #106), I found collecting excess baggage charges required the skills of a grief counselor.  And yes, there were five stages:

  1. Denial: "I can't believe you're charging me extra."
  2. Anger: "Why me? I'm never flying your airline again."
  3. Bargaining: "Look, how about just a warning this time."
  4. Depression:  "I should have never left the house."
  5. Acceptance: "Okay, next time I'll pack lighter."

As a traveler, I'm more concerned about the effect additional fee collection will have on processing passengers through the airport.  Dealing with denial, anger, bargaining, depression and acceptance at the ticket counter can slow things down a bit.

What do you think about this new fee? Tom Conway, who finally retired his tatty duct-taped tweed (albeit vintage) Skyway bag, looks forward to your comments.

 

New Biometric Screening for UK Domestic Flights

New Security Measure at London Heathrow Terminal 1

The British Airports Authority (BAA) has introduced biometric fingerprinting for all passengers connecting onto UK domestic flights at London Heathrow Terminal 1.  Any customer flying into another Heathrow terminal before transferring to a domestic flight at Terminal 1 will also be affected. The process involves a fingerprint scan and a digital photograph for identity confirmation at the boarding gate.  The BAA adds that no personal information is kept on file, as all records are deleted from the system after flight departure.

What are your thoughts on getting fingerprinted at the airport? 

February 4, 2008

Americans Tipping Abroad: Too Much of a Good Thing?

More Tips About Tipping... 

Americans can be a generous lot, but sometimes our magnanimous ways can clash with local customs. When it comes to Americans abroad, our tipping excesses may be inappropriate and over-the-top for many countries.

Rosemary McClure of the Los Angeles Times takes the over-tipper to task in the Trip Tip: "We tip Outrageously" OverseasIt's a good read if you're under the impression that one country's tip fits all. 

Related links:

 

After  wading into the tipland

 

http://seattletimes.nwsource.com/html/travel/2004158897_tipping03.html

 

 

February 1, 2008

Tipping Two Cents

 Q. Any tipping tips to share?  — Carol S.
A. Uh oh, a tipping question. Quite frankly, a waiter could douse me in Drambuie, torch my toupee and withhold a fire extinguisher, and I would likely leave a 15 percent gratuity, okay 14 percent but I'd let him know how fried I was.

Since I don't have to take my own advice, tipping should be commensurate with the level of service received. Granted a cab driver may just get you from point A to point B, but if you arrive with all tires inflated and doors intact, a tip is a fine way to celebrate your safe return to the curb and the outside world.

Let me give you some of the generally accepted tipping levels, or better put, amounts that will spare you from groans, eye rolls or being pelted with change.

As a general rule, the magic number in the U.S seems to be 15 percent for good service, 20 percent for the exceptional.

Other guidelines include:

  • Luggage: $1 to $3/bag for skycaps, shuttle drivers and bell desk.

  • Wheelchair/electric cart assistance at the airport: $3 to $5

  • Maid service: $3 to $10/day (a sliding scale based on one's level of slovenliness)

  • Concierge, sommelier, spa services: 15% to 20% of purchase price of item or specific service

  • Taxis & Limos: 10% to 20% of fare

  • Room service: 15% of bill ( some hotels include it automatically)

  • Coat check: $1 to $2 per item (more if they return a better coat)

  • Parking valet: $2 to $5 (Of course, as in my case, be sure the tip doesn't exceed the value of the car.)

The bottom line is we all know good service when we experience it.

I'm a big believer in rewarding great service and reporting bad service. And while tipping is up to the individual, I can't think of any good service situation that doesn't warrant a kind thank you to the service provider. (And besides, hugging strangers can just get you into trouble.)

Tom Conway, who really doesn't wear a toupee (yet), welcomes your questions, comments and tips.