So the airline representative responded to your complaint with all the verve, empathy, and interest of a Madame Tussaud wax figure—icy cold stare, random eye rolls and gum snapping notwithstanding. Better try Plan B: talk to Uncle Sam; he’ll listen (and take note).

Each month the DOT publishes statistics based on consumer feedback and airline performance, ranking airlines from best to worst—a list the airlines say they take seriously. For airline-related issues such as canceled or delayed flights, on-time baggage delivery, and ticket refunds, comments should be directed to the Department’s Aviation Consumer Protection Division  

You can also view the annual Air Travel Consumer Reports for specific airline rankings.